FAQ's
Frequently Asked Questions
💡 General Questions
What is P-Eleven?
P-Eleven is a curated lifestyle brand focused on clean, functional skincare and minimalist apparel.
Where are your products made?
Our skincare is formulated and manufactured in UK & EU. Apparel is ethically sourced.
Are your products vegan and cruelty-free?
Yes, all skincare is 100% vegan and cruelty-free.
🧴 Skincare
What skin types are your products suitable for?
Our products are suitable for all skin types including sensitive and acne-prone skin.
Do your skincare products contain parabens or synthetic fragrance?
No. Our products are free from parabens, sulfates, phthalates, and synthetic fragrance.
Are your products dermatologically tested?
Yes, and safe for daily use.
Can I use them with eczema or rosacea?
We recommend a patch test or speaking to your dermatologist first.
What’s the shelf life?
Unopened: 24 months. Opened: best within 6–12 months.
👕 Apparel
How do I choose the right size?
Each product has a size guide. When in doubt, size up.
What materials do you use?
Soft, breathable cotton blends with a focus on sustainability.
Is the clothing unisex?
Yes, some pieces are gender-neutral. See product pages for fit info.
🚚 Shipping & Orders
Where do you ship?
We ship across Europe and selected international destinations.
How long does shipping take?
EU: 2–5 days
International: 7–14 days
Can I change or cancel an order?
Email us within 2 hours of purchase and we’ll try to help.
What if something arrives damaged?
Email us with a photo and order number within 7 days — we’ll sort it out.
💸 Returns & Payments
Do you accept returns?
Yes. Unopened skincare and unworn clothing within 14 days.
What payment methods do you accept?
All major cards, PayPal, Apple Pay, Google Pay, and Klarna (where available).
📩 Still need help?
Email us at support@p-eleven.com or visit our Contact Page.